Service desk and job tracking
Capture new and repeat service jobs, record product details, assign technicians, manage return and delivery progress, and keep service operations moving through a structured workflow.
Built for service centers
Handle every repair, customer, technician, and payment from one system.
SerLog Service Management System is designed for computer, laptop, mobile, and electronics service businesses that need a professional front desk, job tracking flow, billing layer, and business control panel in one clean workspace.
✓Service jobs, repeat jobs, and service history in one connected workflow
✓Customer management, AMC renewals, warranty handling, and field service support
✓Receipts, payments, ledgers, audit visibility, and role-based operations
Laptop & Motherboard RepairExpert-level hardware diagnostics and component-level repair
Mobile Phone Screen ReplacementQuick turnaround on screen and battery replacements
Electronics & Circuit Board ServicePCB-level repairs, component replacement, and testing
Professional Service Desk OperationsStreamlined intake, job management, and customer handovers
Core modules
A complete CRM and service operations platform.
Every module maps directly to real service center operations from the front desk to the back office built on a database-first architecture.
Customer and device relationship management
Maintain customer profiles, contact information, device history, and service relationships so every future interaction becomes faster and more professional.
AMC and warranty control
Track annual maintenance contracts, reminders, service warranty periods, and brand warranty handoffs with a clear operational process.
Billing, receipts, and ledgers
Keep service-linked financial records organized with receipts, payments, ledger movements, and multiple payment collection methods.
Team roles and control
Support structured access for business owners, managers, admins, and staff with better accountability and operational discipline.
Multi-tenant SaaS readiness
Built with subscription-aware, company-aware foundations that support plans, feature controls, payment gateways, and scalable account management.
Operational flow
From customer intake to delivery and payment.
The journey is simple so a visitor immediately understands how SerLog supports daily service operations from the front desk to final handover.
1
Register the customer
Create or locate the customer profile and start the service relationship with proper contact and account mapping.
2
Log the service request
Add product details, service type, issue notes, and intake information for workshop or on-site support.
3
Update repair progress
Assign technicians, add history notes, capture parts and work entries, and move the job through a controlled workflow.
4
Close with billing
Complete the cycle with billing, receipts, payment tracking, delivery records, warranty context, and future follow-up readiness.
About SerLog
Built for real service centers, not generic CRMs.
SerLog was designed from the ground up for computer, laptop, mobile, and electronics service businesses that need a purpose-built operations platform.
Our mission
One workspace for every operation.
Service centers have always juggled paper job cards, spreadsheet billing, manual reminders, and disconnected customer records. SerLog replaces all of that with a single, connected platform built by people who understand the workflow.
From the moment a customer walks in to the final delivery and payment, every action is captured, tracked, and linked giving your team full visibility and your customers a professional experience.
App dashboard as it looks on your devices
Plans
Subscription plans
Live plan cards powered by your database — always current, always ready.
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Built for real service center operations, not generic CRM screens.
Service workflowsNew jobs, repeat work, warranty processes, and field service coverage.
Financial flowReceipts, payments, ledger posting, and payment method support.
Customer continuityService history, AMC reminders, and warranty-aware follow-up.
Admin controlUsers, subscriptions, company settings, gateways, and logs.